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The Professional Administrative Assistant View Sample

The following test reviews the competency and knowledge of the Administrative Assistant. Other potential audiences of this test may be an Executive Assistant or a Secretary.

The Administrative Assistant must be able to:

  • file.
  • type.
  • fax.
  • All of the above.

The Administrative Assistant should have a good understanding of ________________.

  • Windows OS.
  • calendar management.
  • travel management.
  • All of the above.

The Administrative Assistant will become involved in making _______________.

  • travel arrangements.
  • lunch arrangements.
  • dinner arrangements.
  • All of the above.

Call Center Skills View Sample

The Call Center Skills test is intended to be taken by candidates for positions requiring basic to intermediate telephone and customer service skills. The material covers English usage, reasoning and analytical thinking, e-mail etiquette, basic computer skills and call center skills. The goal of the test is to determine whether a candidate has competency for interacting with customers by telephone in a call center.

Insert the correct option into the following sentence:

Of the two job applicants, Karen has a ____ opinion of the second applicant, but she would like to hire the one with the ____ salary requirement.

  • better / least
  • best / least
  • better / lesser
  • best / lesser

Insert the correctly spelled word into the following sentence:

The board of directors has come to a ______ about how to apply the new stock buy-back policy.

  • consences
  • concensus
  • consenses
  • consensus

Insert the correct option into the following sentence:

Either the best group or the best performers _____ the music prize.

  • got
  • gets
  • had gotten
  • get

English Proofreading Skills View Sample

The English Proofreading Skills test is intended to be taken by candidates for positions requiring proofreading skills or the use of proper written English. The material covers English punctuation, grammar, mechanics, sentence structure and spelling, as well as attention to detail in reading text. The goal of the test is to determine whether a candidate has competency for tasks requiring use of written English.

Compare the manuscript copy to the answer choices and identify the line that contains an error.

MANUSCRIPT:

Johnson, Thomas T.; 234 Oak St., Columbus, Ohio 03875

Gillyoung, Beth W.; 43785 Shady Brook Lane, Lansing, MI 78857

Kane, Carole A.; 4267-A Hedgehog Avenue, Santa Fe, NM 94875

Lightfoot, John J.; 249 Apt. #3 Penny Boulevard, Carson City, NV 30687

Munge, Ralph H.; 74967 Prickly Pear Road, Reno, NV 30688

  • Johnson, Thomas T.; 234 Oak St., Columbus, Ohio 03875

  • Gillyoung, Beth W.; 43785 Shady Brook Lane, Lansing, MI 78857

  • Kane, Carole A.; 4267-A Hedgehog Avenue, Santa Fe, NM 94875

  • Munge, Ralph H.; 74967 Prickly Pear Road, Reno, NV 30687

Which phrase is capitalized incorrectly?

  • A Boston terrier

  • the twenty-first century

  • fighting world war II

  • the Commonwealth of Massachusetts

Insert the correct sequence of words or phrases in the following sentence.

Physicists discovered that the ________ ________ of the Pauli exclusion _______ was to ________ the configuration of electrons in an atom.

  • principle/effect/principal/affect

  • principal/affect/principle/effect

  • principal/effect/principle/affect

  • principle/affect/principal/effect

Understanding of Titles and Industries View Sample

This exam will test your knowledge of Titles and Industries which you have covered in training materials, sections: 02 - 06.

Choose the correct mapping for the following title (Parent Area and Job Function):

Vice President of IT

  • - Parent Area: IT / Computer / Electronics

    - Job Area: General Management

     

  • - Parent Area: IT / Computer / Electronics

    - Job Area: Graphic Design

  • - Parent Area: Engineering

    - Job Area: Computer Engineering

  • - Parent Area: Finance / Accounting

    - Job Area: Accounts Payable

Choose the correct mapping for the following title (Parent Area and Job Function):

Account Executive

  • - Parent Area: Manufacturing / Production / Operations

    - Job Area: Moldmaking / Casting

  • - Parent Area: Customer Support / Client Services

    - Job Area: Account Management

  • - Parent Area: Customer Support / Client Services

    - Job Area: Technical Support

  • - Parent Area: Advertisement and Marketing

    - Job Area: Direct Marketing

Choose the correct mapping for the following title (Parent Area and Job Function):

Casting Director

  • - Parent Area: Executives

    - Job Area: Chief Experience Officer

  • Casting Director can be assigned to a multiple Parent Areas or Job Functions. I will check the lead thoroughly to ensure it fits the campaign criteria.

  • - Parent Area: Advertising and Marketing

    - Job Area: Casting

  • - Parent Area: Human Resources

    - Job Area: Recruiting / Sourcing

Customer Support Representative View Sample

This test is intended to be taken by people with customer support/service skills at a Basic Level (1+ years) through Expert Level (5+ years). The test is designed to measure phone communication and problem-solving abilities required in all customer support/service positions. It also measure's an employee's temperament and philosophy in a customer service position.

What is the appropriate number of rings before answering the phone?

  • One ring
  • Two rings
  • Three rings
  • Four rings

What tone of voice is best to use on the phone with a customer?

  • Brisk and efficient
  • Friendly and willing to help
  • Calm and clear
  • Quick and peppy

What time is the longest that a customer should be put on hold?

  • 15 seconds
  • 30 seconds
  • 1 minute
  • 2 minutes

English Spelling and Grammar View Sample

The English Spelling and Grammar test is intended to be taken by candidates for intermediate to advanced level positions requiring frequent use of English writing and communications skills. The material covers English spelling, punctuation, grammar and sentence structure. The goal of the test is to determine whether a candidate has competency for tasks requiring use of written English.

Choose the series of adjectives and adverbs that best completes the following sentence:

The _____ people are inconvenienced when the ____ of these ten policy options is chosen, and only if the _____ extreme of the two financial plans is eliminated.

  • fewest, best, most
  • fewer, best, most
  • fewest, better, more
  • least, best, most

Choose the series of adjectives and adverbs that best completes the following sentence:

The helium-____ balloon rose ____ into the sky, then disappeared into the ____ clouds.

  • filled, quick, silent
  • filled, quickly, silently
  • full, quickly, silent
  • filled, quickly, silent

Choose the series of adjectives and adverbs that best completes the following sentence:

The ____ taste was _______ caused by mold in the food.

  • terribly, obviously
  • terrible, obvious
  • awful, obviously
  • awful, clear

Customer Service Skills View Sample

The Customer Service Skills test is intended to be taken by candidates with training for basic- to intermediate-level customer service positions. The material covers basic concepts and terms relating to customer service, as well as business etiquette and responses to common business situations. The goal of the test is to determine whether a candidate has competency for positions that require customer interaction.

What is a continuous improvement plan?

  • A plan to update sales people about new products.
  • A plan to help the Human Resources Department improve employee satisfaction.
  • A plan to inform employees about the company's goals in order to continually improve customer service.
  • A plan to help managers understand the company's finances in order to improve profitability.

What should you say to an angry customer?

  • "I'll transfer you to my supervisor so he can handle your problem."
  • "Please call back after you have had a chance to calm down."
  • "You should take responsibility for your choice."
  • "I understand why you feel that way."

What is a data warehouse?

  • A single database for a CRM program
  • A program for copying spreadsheets.
  • An off-site location for storing backup files.
  • A database, with information from several data sources, that enables a CRM system to query multiple databases.

Email Etiquette View Sample

The Email Etiquette test is intended to be taken by candidates for entry-level positions requiring use of email. The material covers basic email usage and customary business etiquette. The goal of the test is to determine whether a candidate can use email independently and with common sense.

What should you do if you will not have access to your work e-mail while on a two-week vacation?

  • Nothing -- people will know you are away if you don't respond.
  • Have a co-worker check your e-mail and answer for you.
  • Leave an automatic response indicating that you will not be able to answer for the time you are away.
  • Bring a laptop computer with you and answer e-mail while on vacation.

What is not an appropriate use of company e-mail?

  • Sending long personal messages to family.
  • Sending solicitations for donations to your favorite charity.
  • Making personal on-line purchases.
  • All of the above.

What is not an appropriate use of company Internet services?

  • Downloading music.
  • Watching YouTube videos while on break.
  • Online shopping.
  • All of the above.

Telephone Etiquette View Sample

The Telephone Etiquette test is intended to be taken by candidates for entry-level positions requiring use of the telephone for customer or client contact. The material covers basic telephone usage and customary business etiquette. The goal of the test is to determine whether a candidate can use the telephone independently and with common sense.

Is it a good idea to mention the reason for your telephone call?

  • It isn't a good idea because the person you are calling should already know the reason.
  • It isn't a good idea because it would be rude to discuss the details.
  • It is a good idea because the person you are calling may not know the reason.
  • It is a good idea because it demonstrates that you are an authority figure.

Which word or phrase does not indicate that you are listening?

  • "Great"
  • "I see"
  • "Yes"
  • "What?"

Which title should you use when you don't know the marital status of the woman you are addressing?

  • Mrs.
  • Ms.
  • Mr.
  • None of the above

Workplace Skills View Sample

The Workplace Skills test is intended to be taken by candidates for entry- to intermediate-level administrative positions. The material covers simple arithmetic, basic English usage and comprehension, attention to detail, concentration and abstract thinking. The goal of the test is to determine whether a candidate has competency in the range of skills necessary for the workplace.

What is the exact answer?

112 + 56 = ?

  • 168
  • 178
  • 164
  • 158

What is the exact answer?

42 - 35 = ?

  • 17
  • 8
  • 7
  • 16

What is the exact answer?

124 / 2 = ?

  • 60
  • 62
  • 76
  • 126

We developed TestUP after nearly a decade of hiring for our own small business. We understand the challenges of hiring for a mid to small-sized company. Trust us, we tried nearly every pre-employment testing tool on the market in an attempt to improve the process-without success. We finally decided that the only way to truly make hiring easier (and smarter) was to create an entirely new way of approaching the pre-employment process.

The result was TestUP - an intuitive, web-based candidate testing tool complete with features once only available to the Fortune 500.

Free Basic Hiring Test

Free Basic Hiring Test

We get it - your HR budget isn't infinite, but sometimes it seems like your pool of applicants is. To help you narrow down your list of candidates right from the start, we offer an unlimited number of free assessments and testing tools to all of our registered users. TestUP's free hiring tests help you target the candidates who are most interested in your position and have the basic skills you require, so you can spend your HR dollars wisely. To see a sampling of tests Click here!

Career Widget

Career Widget

We want to make sure your applicants make it to your assessments, so we've made it super simple. By installing our widget directly on your company's website, your job openings are visible to candidates and each post is linked to your TestUP account and your employment tests. We'll also give you a unique link for each of your hiring tests to include in your job posting on external employment sites and job boards. Why should you do all the work? Let the candidates come to you!

Flexible Pricing

Flexible Pricing

Every company has unique hiring needs, so why would we try to fit you into someone else's plan? With TestUP, you never have to pay for more than you need. There's no contract, you can change plans as often as you like, and unused employment tests rollover.

Complete Online Management

Complete Online Management

Your time is valuable. You need everything in one place. TestUP Dashboard to the rescue! With a single log in, this testing tool gives you access to your job openings, candidate profiles, test results, all of your employment tests, and notes about each candidate. Save running around for your weekend errands and let TestUP do the organizing for you.

Upload Your Own Employment Tests

Upload Your Own Employment Tests

Do you already have pencil-and-paper employment tests that you like to give candidates? Would you like to create your own employment tests that address your specific requirements or subject matter? We've got you covered! Request a Contributor account and you can upload employment tests that you've written yourself. We'll even keep them private so you can be sure you're the only company administering them.

Community Rating System

Community Rating System

TestUP is constantly growing, with new tests added on a regular basis to keep up with demand across all industries. Employment tests are rated by the candidates themselves, helping to continuously improve the quality of our employment testing as well as inform you which tests are the best indicators of specific skill sets.

Precision Employment Test Categorization

Precision Employment Test Categorization

Once your profile is created, TestUP automatically adjusts to you, recommending employment tests relevant to your industry and role. Or, you can easily explore the TestUP tag cloud to see all tests on a particular subject, as well as the most popular tests we offer. Our database includes both skills and personality tests so you can get a complete understanding of each candidate.

Favorites Management

Favorites Management

Found an employment test that you use often? Many TestUP clients do. With our Favorites folder, you can quickly schedule these tests for multiple candidates and different job openings with just a couple clicks.

Custom Position Creation

Custom Position Creation

TestUP understands that every company is different, so we designed our platform to be attuned to the unique needs of your business. Instead of picking from a list of vague job titles for your open position, you have the freedom to create your own titles and descriptions. Then, make pre-employment testing even easier by saving these positions in your account for use now and in the future.

Candidate Comparison and Management

Candidate Comparison and Management

So you've tested 50 applicants without picking up the phone or meeting with anyone. Now you need to decide who should move on to the next round. Through TestUP's Candidate Dashboard, you can easily compare applicants across multiple criteria like what questions they skipped during the employment testing process. Within minutes, you can trim the talent pool from 50 to the top 5, ensuring your time is invested wisely.

Detailed Employment Test

Detailed Employment Test

At TestUP, we understand that a score by itself is not the only indicator of a candidate's capabilities or personality traits. This is why we developed our proprietary Applicant Score Analysis System that identifies which particular questions were answered correctly, which were skipped, and time spent on each question. You can then compare these results to the average success rate and time spent per question for all employment test takers. TestUP empowers you to compare candidates against your expectations and needs, as well as against the larger applicant pool currently available.

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